Award Winning Customer Support
Our customer support services have earned numerous prestigious awards from esteemed organisations, a testament to the satisfaction of our users.
Help that is measured, not promised
Support is judged by how quickly a blocked campaign starts running again. These are the numbers our users and the review platforms hold us to.
Coverage across shifts, so every time zone reaches a working team
User satisfaction reported across our support interactions
Average rating on independent software review platforms
Awards from organisations that rate support and usability
Countries where our users get assistance in their working hours
Reach us the way you prefer
Different problems deserve different channels. Whether you need an answer in seconds or a session that walks your whole team through a feature, there is a route that fits.
Live chat in the dashboard
Raise a question without leaving the screen you are working on. Chat is the fastest route for campaign-blocking issues and reaches a team that is already awake.
Email and tickets
Best for anything that needs screenshots, exports or a written trail. Tickets keep the full history of an issue attached to your account.
Phone and instant messaging
Talk it through when writing it out is slower. Reach the team on the messaging channels your business already runs on, not one we impose on you.
Remote demonstration sessions
Book a live walkthrough of the dashboard, as many times as your team needs, scheduled around your time zone rather than ours.
Knowledge base
A categorised repository covering setup, tracking, reporting and automation, so routine answers are one search away at any hour.
Video tutorials
Short, plain-language walkthroughs of the features people use daily — the quickest way to bring a new team member up to speed.
Support at every stage, not just at signup
Most platforms are attentive during the trial and quiet afterwards. Offer18 keeps the same team with you from your first login through to the campaigns you run a year later.
Onboarding
A guided walkthrough of the dashboard so your first campaigns go live quickly, instead of you working out the platform on your own before you can start.
Integration help
The team configures postbacks, advertiser connections and mobile measurement partners with you, using preset integration templates to cut out custom development.
Training sessions
Schedule as many demonstration sessions as your team needs, at times that suit your geography, covering everything from basic setup to reporting and automation.
Dedicated account manager
One-on-one access to someone who already knows your account, for advice on plans, features and the setup that matches how you actually run campaigns.
Ongoing 24x7 assistance
After go-live nothing is downgraded. The same multi-channel support, knowledge base and video library stay available for as long as you are on the platform.
Round-the-Clock Support
Explore our Knowledge Base
Multi-Channel Support
Accessible Video Tutorials
Ready to Experience Exceptional Support?
Whether you're seeking round-the-clock assistance, exploring our comprehensive knowledge base, or diving into our accessible video tutorials, Offer18 is here to support you every step of the way.
Testimonials
Organizations keep migrating to Offer18 and state why they looked into other alternatives.
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Support
questions, answered
What teams ask before they rely on us for a platform their revenue runs through.
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